Last updated: 13 October 2026

At Vitalisyn, your trust matters to us. This Privacy Policy explains how Vitalisyn (“we”, “us” or “our”) collects, uses and protects your personal information when you visit vitalisyn.com, buy health supplements from us, or contact us through our website, WhatsApp, social media or other channels (together, the “Services”).

By using our Services, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

Information you give us directly:

  • Contact details: Your name, phone number, email address and delivery address.
  • Order information: The products you purchase, your billing and shipping details, and your payment method, such as Cash on Delivery or online payment.
  • Account information: Your username, password and account preferences, if you create an account.
  • Customer support information: Information you share when you contact us by email, WhatsApp, phone or social media.

Information we collect automatically:

When you browse our website, we may collect technical information such as your device type, browser, IP address, approximate location and how you use our site. We collect this using cookies, pixels and similar technologies.

Information from third parties:

We may receive information from service providers who help us run our business, including our e-commerce platform, payment processors and courier partners.

2. Health-Related Information

The products you buy may reveal information about your health or wellness needs. We treat your purchase history with care and use it only to process your orders, support you and improve your experience.

We never sell your health-related purchase information or share it with third parties to target you based on health conditions.

3. How We Use Your Information

We use your information for the following purposes:

  • To fulfil your orders: Process payments, arrange delivery, send order confirmations and tracking updates by email or WhatsApp, and handle returns, refunds and exchanges.
  • To support you: Answer your questions and resolve issues with your order.
  • To improve our Services: Understand how customers use our website so we can make shopping for vitamins and wellness supplements easier.
  • To keep in touch, with your permission: Send offers, new product updates and wellness content by email, SMS or WhatsApp. You can opt out at any time.
  • To keep our Services safe: Prevent fraud, fake orders and misuse of our Services, and comply with legal obligations.

4. Cookies

We use cookies to keep our website working properly, remember your preferences and understand how visitors use our site. We may also use advertising technologies from partners such as Meta, Google and TikTok to show you relevant Vitalisyn ads on other platforms.

You can block or delete cookies through your browser settings. Some parts of our website may not work properly if you do.

5. Who We Share Your Information With

We share your information only when needed to operate our Services. This may include:

  • Courier and delivery partners: Your name, phone number and delivery address so they can deliver your order.
  • Payment processors: Information needed to process online payments securely.
  • Service providers: Companies that support our website hosting, customer support, analytics and messaging.
  • Advertising partners: Limited website usage data to show you relevant ads. We never share your health-related purchase information for this purpose.
  • Legal authorities: Where required by law or necessary to protect our rights, customers or business.
  • Parties involved in a business transfer: If Vitalisyn is involved in a merger, acquisition or sale of assets.

We do not sell your personal information.

6. Reviews and User Content

If you post a product review or other content on our website or social media pages, it will be publicly visible. Please avoid sharing personal or health details you would prefer to keep private.

7. Third-Party Websites

Our website may link to other websites or platforms, such as social media or marketplaces. We are not responsible for their privacy practices and encourage you to read their privacy policies.

8. Children’s Privacy

Our Services are intended for adults. Some Vitalisyn products are made for children, but these should be purchased by a parent or guardian.

We do not knowingly collect personal information directly from anyone under 18. If you believe a child has shared personal information with us, please contact us at info@vitalisyn.com so we can investigate and delete it.

9. Data Security and Retention

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. However, no online system is completely secure. Please avoid sending sensitive information, such as card or bank details, through unsecured channels.

We keep your information only for as long as needed to provide our Services, maintain your account, meet legal and accounting requirements, and resolve disputes.

10. Your Choices and Rights

You can contact us to request that we:

  • Provide access to the personal information we hold about you.
  • Correct information that is inaccurate or out of date.
  • Delete your information, subject to legal or order-related requirements.
  • Stop sending marketing messages. You can also use the unsubscribe link in emails, reply “STOP” to SMS or WhatsApp marketing messages, or contact us directly.

Even if you opt out of marketing, we may still contact you about your orders or account.

To make a request, email info@vitalisyn.com. We may need to verify your identity before processing your request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Company: Vitalisyn
Email: info@vitalisyn.com
WhatsApp: +92 371 2656723
Address: A-115 SITE II, Karachi, Pakistan

Thank you for trusting Vitalisyn with your everyday wellness.

Vitalisyn. The Glow of Health.