At Vitalisyn, we want getting your health supplements to be as simple as taking them. Whether you’re ordering vitamins, wellness sachets or gummies, here’s everything you need to know about delivery, returns and refunds.
1. Delivery Across Pakistan
We offer nationwide delivery to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
If your area isn’t covered by our courier partners, we’ll let you know promptly and work with you on an alternative arrangement.
2. Delivery Timeframes
- Standard delivery: 4–6 business days for most locations.
- Remote areas: 7–10 business days.
Delivery times may occasionally be affected by public holidays, weather conditions or courier delays. If this happens, we’ll keep you updated.
3. Shipping Charges
- Orders below PKR 3,000: A flat shipping fee of PKR 150.
- Orders of PKR 3,000 and above: Free shipping anywhere in Pakistan.
4. Payment Options
We accept Cash on Delivery (COD) and online payments through PayFast.
5. Order Processing
Orders are processed and confirmed within 24–48 working hours. Once your order is dispatched, you’ll receive a confirmation email with your shipment details.
6. Tracking Your Order
Your dispatch confirmation email will include:
- Your tracking number.
- The name of the courier service handling your delivery.
- A tracking link to check your order’s status.
If you need help tracking your order, email us at info@vitalisyn.com or WhatsApp us at +92 371 2656723
7. Packaging and Product Care
Every order is carefully packed to protect your supplements during transit. When your order arrives, follow the storage instructions on the product label and keep your supplements in a cool, dry place away from direct sunlight.
8. Undeliverable Orders
If an order is returned to us because of an incorrect address or a missed delivery, we’ll contact you to arrange redelivery. Additional shipping charges may apply.
9. Damaged, Incorrect or Missing Items
Please check your package when it arrives. If a product is damaged, you receive the wrong item, or your order is incomplete, contact us within 48 hours of receiving your order at info@vitalisyn.com or WhatsApp us at +92 371 2656723
To help us resolve the issue, please provide your order number, a brief description of the problem and clear photos of any damaged or incorrect products and their packaging.
If you receive the wrong product, please keep its seal intact and do not open or use it.
We’ll guide you through the exchange process and arrange a replacement for damaged or incorrect items. If a replacement is unavailable, we’ll offer a refund or store credit. For missing items, our team will review your order and arrange an appropriate resolution.
10. Returns and Refunds
You can request a return within 48 Hours of receiving your order by emailing info@vitalisyn.com or WhatsApp us at +92 371 2656723. Our team will review your request and guide you through the return process.
Once your refund is approved, the available options are:
- Bank transfer: Processing may take up to 30 days.
- Store credit: Issued as a coupon code for future purchases.
We reserve the right to investigate claims that we reasonably believe may be unfounded or fraudulent before approving a replacement, return or refund.
11. Changes or Cancellations
Need to update your shipping address or cancel your order? Contact us as soon as possible at info@vitalisyn.com or WhatsApp us at +92 371 2656723
Once an order has been dispatched, we’re unable to change the shipping details or cancel the shipment.
12. Contact Us
For shipping, delivery, return or refund enquiries, please contact us:
Email: info@vitalisyn.com
WhatsApp: +92 371 2656723
Thank you for choosing Vitalisyn. We’re here to make everyday wellness easier, starting with getting it to your door.
Vitalisyn. The Glow of Health.